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KM 4.0 (Structure (Capabilities What (Find Experts, Get suggestions,…
KM 4.0
Structure
Imperative
Why (3)
Organizational Alignment
Opportunities /
Transformative Trends
Customer Expectations
Capabilities
What
Find Experts
Get suggestions
Discover insights
Share knowledge
Roadmap
When
Capabilities
How
Automation
Event-led
Topic aggregation
Chatbots
Gaps
Functional Architecture
Present vs Proposed
Key Asks