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Emotional competence (Role of emotion (Neuroscience
(Anatomical/molecular…
Emotional competence
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Study of
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"Understanding emotion, reflection on emotion, engaging with emotion, and expressing emotion are important work-related aspects of competent practice"
Assumptions
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Emotions are dangerous
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Emotions seen as unpredictable weather patterns - invisibility and unpredictability seen as problematic
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Definition
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Three approaches
Neuroscientific approach
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Emotions as "sensations" - physiological or neurological responses to situations. May occur without experiencing "feelings"
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Emotion as labour
resulted from move away from moral models and economic progression away from manufacturing to human service
Arlie Hochschild
"An activity that requires one to induce or suppress feeling in order to sustain the outward countenance that produces the proper state of mind in others"
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Four skills from Primal leadership (Goleman, Boyatzis and McKee)
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To boost your EQ, practise it!
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