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Week 2- Emotional Intelligence (Basic emotions experienced at…
Week 2- Emotional Intelligence
Affective Events Theory
influences their job performance
affects job satisfaction
Employees react emotionally to things that happen to them
Basic emotions experienced at work(regardless of culture
Happiness
Fear
Surprise
Sadness
Anger
Disgust
Regret: We tend to mentally create alternatives to life events that already occured
Differences between men and women
Women experience emotions more intensely
Women show greater emotional expression
Women display more frequent expressions of all emotions (except anger)
How different people act when experiencing emotions
Face acting
Deep acting
Burnout
Gradual increase in distress
Reduced productivity
Alienation from others
Emotional exhaustion
Emotional Labour
Emotions that are desired and expected
emotions exhibited during interpersonal interactions
Benefits of EQ
Better task performance
Higher annual salary