Customs Law (ARTÍCULO 2 (Consumer: the physical or moral person who…
Consumer: the physical or moral person who acquires, performs or enjoys as final recipient goods, products or services.
Provider: the individual or legal entity that habitually offers, distributes, sells, rents or grants the use or enjoyment of goods, products and services.
Secretariat: the Ministry of Economy, and
IV. Office of the Attorney General: The Federal Consumer Procurator's Office
ARTICLE 8.- The Procurator's Office shall verify that the maximum prices established in terms of the Federal Law of Economic Competition, in accordance with the provisions of other provisions, are determined by the competent authorities.
ARTICLE 9.- The suppliers of goods or services incur administrative responsibility for their own acts that violate the rights of the consumer and its employees, subordinates and all types of auxiliary personnel who provide their services, regardless of the personal responsibility incurred by the client.
ARTICLE 15.- When the collection is made by direct charge to a credit, debit or similar account of the consumer, the charge may not be made until the delivery of the goods, or the provision of the service, except when there is express consent of the consumer to that these are carried out later.
ARTICLE 20.- The Federal Procurator's Office of the Consumer is a decentralized social service organization with legal personality and its own assets.
ARTICLE 4.- The federal, state and municipal authorities are auxiliary in the application and monitoring of this law.
ARTICLE 5.- The services provided in the law are exempt from the provisions of this law.
by virtue of a work relationship or contract, professional services that are not of a commercial nature and the services provided by the credit information societies.
ARTICLE 6.- Suppliers and consumers will be obliged to comply with this law.
ARTICLE 3.- In the absence of the specific competence of a dependency of the federal public administration, it is the responsibility of the Ministry of Economy to issue the NOMs provided by law and the Office of the Attorney General to supervise compliance with the provisions of the law and sanction noncompliance.
ARTICLE 7.- Every supplier is obliged to inform and the prices, rates, guarantees, quantities, qualities, measures, interests, charges, terms, dates, modalities, reservations and other conditions according to which has been agreed with the consumer.
ARTICLE 1.- The present law is of public order and social interest and of observance throughout the Republic. Its provisions are inalienable and against its observance customs, uses, practices, agreements or stipulations to the contrary can not be alleged.
ARTICLE 10.- It is prohibited for any supplier of goods or services to carry out actions that attempt against the liberty or personal safety or integrity of consumers under the pretext of registration or inquiry.
ARTICLE 18.- The Attorney General's Office may carry, as the case may be, a public registry of consumers who do not wish their information to be used for marketing or advertising purposes.
ARTICLE 11.- The consumer who, when acquiring a good has delivered an amount as a deposit for its container or packaging, shall have the right to recover, at the time of its return, the full amount that has been disbursed for that concept.
ARTICLE 13. The Office of the Attorney General will verify through visits, information or documentation requirements, monitoring, or by any other means, compliance with this law.
ARTICLE 17.- In the advertising that is sent to consumers, the name, address, telephone number and, in its absence, the electronic address of the provider must be indicated; of the company that, in its case, sends the advertising in the name of the supplier, and of the Attorney General's Office.
ARTICLE 19.- The Secretariat will determine the consumer protection policy, which is one of the social and economic instruments of the State to favor and promote the interests and rights of consumers.
ARTICLE 14.- The limitation period of the rights and obligations established in this law shall be one year, except for other terms provided by this law.
ARTICLE 12.- Without prejudice to the provisions of tax legislation, the supplier has the obligation to deliver to the consumer an invoice, receipt or voucher, in which the specific details of the sale, service rendered or operation performed are recorded.
ARTICLE 16.- Providers and companies that use information about consumers for marketing or advertising purposes are obliged to inform any person who requests it free of charge if they maintain information about it.