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Unit 9: The Impact of Computers (To develop a plan that will implement a…
Unit 9: The Impact of Computers (To develop a plan that will implement a pilot project to use a Chat Bot)
Chat Bots
Lyft
Lyft uses a chatbot to help its customers schedule rides from one place to another. The bot corresponds with users just as a human does, so customers feel comfortable and engaged.
Fandango
The Fandango chatbot lets users view trailers for movies they're excited about seeing. They can also use the chatbo to find local showings for the movie of their choice.
Mastercard
The Mastercard bot is designed to facilitate transactions right in Messenger. Consumers can place orders and create accounts; they can also employ Masterpass to make each transaction easier.
Pizza Hut
The company has created for both Facebook and Twitter. Customers can order their food without leaving their chosen social media platform, which makes organising a pizza-and-movie night easier than ever before.
Social Media
Facebook Messenger
Facebook messenger chatbots are the most popular to use and are the most commonly available chatbots out there.
Twitter
Chatbots can be used for a 24/7 service for customers. Tech support accounts may utilise this feature to aid their clients. If the issue can't be solved then a link to their website or an e-mail address for extra information may be useful.
Skype
A lot of bots are used as a gimmick, Skype is a good example of bots being used as a gimmick. 'MurphyBot' is a chatbot that has a gimmick of doing a face swap with two individuals.
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