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Troubleshooting ticket (Access Control? (One Cardholder Not working?,…
Troubleshooting ticket
Access Control?
One Cardholder
Not working?
Multiple Card holders
not working?
Door Not Unlocking?
Surveillence
One Camera Down?
Log onto Server.
Can you ping Camera?
yes
Reboot Camera.
Can you see it down?
yes
Check to See that it is
Recording. Restarting of
Services may be necessary
no
No
Can you ping the Switch that
Camera is connected to?
yes
Reboot the Switch.
Can you see the camera?
yes
Check to see that
the camera is recording.
Restarting Camera
Services May be necessary
No
Is the camera Powered
up by an injector?
2 more items...
no
Multiple Cameras Down?
Are All Cameras on the Same building/Area?
yes
Are they on the Same switch?
yes
Reboot Switch
No. Multiple Switches
Yes
No
Are all Cameras on
the Same Server?
Yes
Restart Services.
Did cameras come up?
Whole Surveillance
System Down?
Are Servers online?
Yes
Restart Services.
Can you see cameras?
yes.
Check to See that it is Recording
Restarting Services may be necessary
No
Reboot Surveillance Server
CHECK RAID FIRST FOR FAILED DRIVES - DO NOT REBOOT IF THERE IS A FAILED DRIVE
Can you see cameras?
Yes
Check to See that it is Recording
Restarting Services may be necessary
No
Reboot Switch the
Server is attached to
Can you see cameras
2 more items...
No
Are they Turned off?
Loss of Power?
Yes
Power Back on.
Can you see cameras?
yes
Server not powering on,
but has power
coming from the Power source
Could Be a Hardware issue.
Possible power supply issue
Onsite visit may be needed
No
Does the Machine
Have internet Access?
If yes, Restart Services
If No, Work with
Site contact.
Have them Check ISP
IT?