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Managing Knowledge (Knowledge Dimensions (Is situational (Condicional,…

- - - - Data mining
      - Neural Networks
    - - Case-based reasoning
        
        Stores organizational intelligence: Knowledge base is continuously expanded and refined by users
      - Expert systems
        
        Used for discrete, highly structured decision making
      - Fuzzy logic
        
        Describe a particular phenomenon or process linguistically and then represent that description in a small number of flexible rules
      - Machine learning
    - - Work without direct human intervention to carry out specific, repetitive, and predictable tasks for user, process, or application
    - - Genetic algorithms, fuzzy logic, neural networks, and expert systems integrated into single application to take advantage of best features of each
    - - Genetic algorithms
        
        Used in optimization problemsin which hundreds or thousands of variables exist
  - - - Semistructured Documents (E-mails, videos)
      - Unstructured (tacit knowledge)
      - Structured Documents (Reports, Formal rules...)
      - 80% organization’s content is semistructured or unstructured
    - - Bring in external sources
      - Tools for communication and collaboration
      - Help capture, store, retrieve, distribute, preserve
      - Developing taxonomy
      - Digital asset management systems
    - - Support multiple modes of learning
      - Tools for management, delivery, tracking, and assessment of employee learning and training
      - Automates selection and administration of courses
      - Measures learning effectiveness
      - Massively open online courses (MOOCs)
- - - - Databases
      - Document management systems
      - Incentivar colaboradores a catalogar e indexar toda a documentação
    - - Portals, wikis, E-mail, instant messaging
      - Search engines
      - Collaboration tools
    - - Documenting tacit and explicit knowledge
      - Creating knowledge
      - Tracking data from TPS and external sources
    - - New business practices
      - New products and service
      - New markets
      - Decision support systems