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The concept of quality (How do we judge quality? (Design -…
The concept of quality
A product is of good quality if it meets the needs and expectations of the customer (expectations of quality are influenced by price)
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Quality control
Traditional method in manufacturing. All or a sample of products are checked at the end of the production process
Benefits
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Customers, in theory, will not receive a substandard product, but depends on whether 100% or a sample of products are checked
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