ThinkNews (Training (Resources (
List of Tips for ThinkPad machines
Info regarding Critical service tips
Tree View of Handouts with a preview
Tree View of process forms with a preview
This Section includes Training Reviews, Hardware quizzes, Videos, and Acronyms
PDF version of Floor Training manual
PDF version of Tri-c Training manual
A list of Links Categorized into sections
List of Updates for The SSR department
Lenovo and ThinkPad Bios Simulator.
Section to report issues on ThinkNews
News Like information that may include service tips and other information to inform agents.
Updates Regarding Service and other Call Center info.
Non Navigation Sections
Specification Data Base includes very technical information about all lenovo products. Agents can find things like where subcards are and more.
Information on all machines that have been released since 2017 and information on machines that have not been released yet.
A look up table of all Machines located in the building including carts and the asset room