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ThinkNews (Training (Resources (

ThinkNews

Tips

List of Tips for ThinkPad machines

Info regarding Critical service tips

Documents

Handouts

Tree View of Handouts with a preview

Process

Tree View of process forms with a preview

Training

Resources

This Section includes Training Reviews, Hardware quizzes, Videos, and Acronyms

Manual

PDF version of Floor Training manual

Tri-c Manual

PDF version of Tri-c Training manual

Links

A list of Links Categorized into sections

SSR

List of Updates for The SSR department

Bios

Lenovo and ThinkPad Bios Simulator.

Error

Section to report issues on ThinkNews

Articles

News Like information that may include service tips and other information to inform agents.

Updates

Updates Regarding Service and other Call Center info.

Non Navigation Sections

/LTA

/Search

/Admin

Machines

Specs

Specification Data Base includes very technical information about all lenovo products. Agents can find things like where subcards are and more.

Releases

Information on all machines that have been released since 2017 and information on machines that have not been released yet.

Asset Lookup

A look up table of all Machines located in the building including carts and the asset room