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Jacobs & Chase: Operations & SCM: CHAPTER 1 SUMMARY (Definition of…
Jacobs & Chase: Operations & SCM:
CHAPTER 1 SUMMARY
Success in OSCM
Great operation - related strategy
Processes that can deliver product & service
Analytics that support the ongoing decisions needed to manage the firm
Issues in OSCM
Coordinating relationship between mutually supportive but separate organization
Optimizing global supplier, production, and distribution network
Manage customer touch points
Raising senior management awareness of OSCM as a significant competitive weapon
Parameters of a Successful OSCM
Effectiveness
. Doing things with the most value
Value.
Attractiveness of product/service compared to price
Efficiency
. Maximize output with minimum input
Definition of OSCM
Design of system
Operation of system
Improvement of system
To deliver product & service
Operations:
manufacturing & service process used to transform resources into product
Supply Chain:
process that move information & material to & from the manufacturing and service process of the firm
Process of Operations & Supply Chain
Making
Delivering
Sourcing
Returning
Planning
Difference of Goods & Service
Heterogenous v. Homogenous
Service is
perishable
&
time dependent
Degree of interaction with customer
Service as
package of features
Tangible v. Intangible