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Listening (The 10 Principles of Listening (Stop talking, Prepare yourself…

- - - - EQ: refers to a person's ability to assess, identify and manage their emotions and the emotions of others
- - - - e.g. when a friend is telling you a recipe
    - - usually involves some sort of problem solving or decision making, analyzing opinion and making a judgement
    - - Encouraging the speaker to explain and elaborate on their feelings and emotions (e.g. used by counselors, therapists)
      - 7 types of responses
        
        Advising: offering a solution
        
        Judging: when we evaluate the senders thoughts or behaviors in someone
        
        Analyzing: when the listener offers an interpretation of the speakers message
        
        Questioning
        
        Comforting/Supporting
        
        Prompting: these are all of the small silences, brief statements, smiles, nods, and grunts that prompt the person to keep talking
        
        Paraphrase: when we reflect to the person what we heard them say in our own words
- - - - Smile
      - Eye contact
      - Posture
      - Mirroring
      - Distraction
    - - Positive Reinforcement (e.g. "Very good", "yes")
      - Remembering
      - Questioning
        
        Closed Questions: usually yes or no question
        
        Open Questions: demand further discussion and elaboration
      - Reflection: closely repeating or paraphrasing what the speaker has said in order to show comprehension
      - Clarification: involves asking questions of the speaker to ensure that the correct message has been received
      - Summarization: repeating a summary - taking the main points of the received message and reiterating them in a logical and clear way, giving the speaker chance to correct if necessary