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Customer Alternatives/ More info (Booking is going dirty (Call the…

- - - - Try calling the customer again in couple of hours if number is valid
        
        Drop an alternative email to the customer
        
        Add a note on desk case stating when call was tried and what was the outcome
    - - Talk to the customer and provide the necessary resolution
- - - - Drop an email to the customer asking for required information
        
        Ensure that the requirement needs to be highlighted to SO/tech. etc ( ex : A custom field needs to be added/ field exists but needs to be made mandatory etc. )
- - - - Drop an email to the vendor asking for resolution
- - - - Ask for a final update again in next 24 Hours
        
        Discuss with a CO Lead on floor and resolve the case internally