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nestle (Project BEST Business Excellence through Systems Technology…
Seven Business División in US
8,1 billion revenue 16,000 employess
Project BEST Business Excellence through Systems Technology
$210 million
250 people
1997-2003
Main Goal "Use common business proesses, systems and organizational structure across autonomius división in US
Savings in Purcahes
Facilitate Data Sharing different subsidaries
Stakeholders team
CIO
CFO
Supply Chain
Distribution
Purchasing
Told top management SAP would requires Process reorganization
Errors
Didn`t involve middle managers
Confusión & Anger
Didn't want to learn
Morale sank
Employee turnover 77%
Help Desk calls 300 per day
Overlooked Integration Points betwen modules for Y2K
By 2000 the rollout had collapsed
Learning Points :
1st Business requirements
then schedule
Support of key divisionals head
Communicate changes
SAP
Sginificat ROI
Common DB and Business process
Trustworhty demand forecast
Reduce inventory
Signed agreement with IBM 500 millions
HW,SW ,IT Services
Acceso to employess mySap.com
