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Crowne Plaza Promenade (Lack of consistency of delivered work by employees…

- - - - Old-fashioned way of of recruiting
        
        Company culture based on outdated thinking
  - - - Lack of evaluation and monitoring performance
        
        Lack of HR department involvement
- - - - Employer is not aware of current situation
        
        Manager not involved with frontline staff
  - - - Employees assigned to tasks that are not their responsibilities
- - - - Management does not ask for regular feedback (for improvement/changes)
        
        No checking on performance
  - - - Management not aware of room for improvement
  - - - Guest expect outstanding service
- - - - GM is focused on generating profit
    - - New GM does not know what the team went through in the past
        
        Dreadful handover from old GM to new GM
      - CPP ''divided'' in IHG and Apollo
        
        Apollo bought CPP
        
        To attract more international guests
        
        IHG rewarding system
- - - - Long working days
- - - - Not a common goal to work towards to
        
        No clear vision, mission & values set by Crowne Plaza
  - - - Misalignment between higher & middle management
- - - - GM not aware of benefits
        
        GM not aware of possibility
        
        Senior management not keeping up to date with trends and industry development
- - - - No ''one-team mindset''
        
        Divisionalized structure
        
        No clear strategy
        
        No common organizational culture
        
        Different languages
        
        International and Dutch staff
        
        Different values
        
        Managers have different values
        
        GM did not take clear position
  - - - Management does not see value of sharing information
    - - Lack of transparency
        
        Hierarchical structure
- - - - Employees do not know who to follow, IHG or Apollo
        
        GM did not take clear position
- - - - No part of culture and strategy
        
        No flourishing focus
        
        CPP is focused on generating profit