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Info management & info technology (Databases (ERP = centre data…
Info management & info technology
Databases
Storage of data (held once only)
Analyse sales in geographical area
List of aged debtor balances
Management software (DBMS)
Available to others users
ERP = centre data
Production
Purchasing
Accounting
Marketing
HR
Which links customers orders to suppliers
Planning & budgeting
Unnecessary duplication, conflicting data, greater flexibility
Issues of security & control = unauthorised access, system failure, inaccurate data, costs very high
Security controls, integrity controls, Contingency controls
Info markets & internet
Info markets = t & c's between buyer & seller
Internet
Global information network
Browser software mass appeal
Part of business, commerce & everyday life
Effectively managed & up-to-date
Share prices movements
Commercial
Marketing
Products & services
Markets & customers
Identify & target
Sales
Electronic purchasing
Online sales
Distribution
Products to peoples homes
Producers of text, graphics/video
internal communication
Corporate information variety topics for global interest
Companies newspapers, procedures & policies, financial info
Security dangers
Knowledge
Technology collects & analyse data
Manages still makes the final decision
Attributes
Thinking, processing, analysis, recommendations, procedures & verbal or written
Tacit knowledge = financial ratios & discount factors
Diagnosis & problem finding, planning & decision making, monitoring & control, authoring & presentation, communication
Information preference
Greater reliance, favour verbal information
Undocumented & qualitative
Effective knowledge management
Technology & decision
Programmed (set by rules or decisions, well understood & detailed instructions
Non programmed (no pre-specified set of rules or procedures, ill-structured support system not well understood)
Expert system
Solving a specific problem
Knowledge-based system
Non- expert can use the software
Detecting fraud & successfully in VAT registration & accounting standards
Investment, analyse cost control, evaluate performances in decision making
Advantages
Cost saving, lack of emotion, memory capability, set judgements, knowledge of experts, 24 - 7, 365, Same recommendations, Knowledge base