Student lifecycle review (To begin, we need.... (A sponsor (Some form of…
Student lifecycle review
Responses to NSS Scores
Student Engagement Platform (my Surrey)
To improve collective understanding of processes
Recent project failures (e.g. Student Withdrawals)
Analysis backlog/need to understand requirements to move forward
Improve data integrity
Need to embed continuous improvement culture
Requirements to Deliver
Need for agility
Space in the road-map (limited conflicting priorities)
Make sure we are achieving
Ability to Change
Leadership and backing
What are the benefits?
What are our objectives?
Is this worth the resource it requires?
Time - needed faster than we can deliver
Can we even sustain it?
Management - needs dedication
Limited resource available
NSS causing influx of new initiatives which compete for time
Discipline of prioritisation
Lucy Evans (one-stop-shop)
Harri ap Rees
Faculty managers (buy in for process change)
Project (e.g. resource) control - who is this?
To begin, we need....
A problem statement
Clear goals to review throughout
Some form of missive
Influence and cajoling
Secure resource and buy-in
A plan for delivery
Small batches identified to work on
Time to do it
Behaviour and culture change
Process improvement as an objective
Evolve toolkits with projects