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Crisis management (Types of crisis (Natural, Technological - breakdown of…
Crisis management
Types of crisis
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Technological - breakdown of machine, corrupted software
Management misconduct - accepting bribes, passing on confidential information
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Three-part model
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Before-piece
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Can we reduce the likelihood? Can we avoid the avoidable? (problem u can insure against, business interruption insurance)
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Examples - lessons
MacLaren - issue of warning instead of recall. 1 - be ready. 2 - empathise 3 - be polite 4 - don't discriminatr
Intel - faulty microprocessors - recall of the entire series - showed that they care whatever the short-term cost is
PREPAREDNESS IS THE KEY
crisis - time of intense difficulty, crisis management - how org deals
Toyota - faulty cars, too slow to react. Air France - withdrawn concorde after a catastrophe in Paris