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Crisis management (Consequences of crisis (Dicreditation, Image problems,…
Crisis management
Consequences of crisis
Dicreditation
Image problems
Loss of employees
Loss of confidence
Etc.
Three-part model
After
Crisis's causes
Analyze taket actions
Action plan
During
Flow of information
Admission of liability
Analyzing
Crisis management team
Before
Prediction of crisis's type
Potential causes of crisis
Modeling potential crisis
Making decisions under stress
Contingency plan
Types of crisises
Scale
Family
Personal
Business
National
Global
Problem type
Economical
Technical
Personnel
Political
Etc.
Examples
Maclaren
Pushchairs
Lessons
Empathise your consumers
Don't discriminate
Be ready
Be polite
Relation crisis
Air France
Concorde crash on take-off
Perfect preparation
Lessons
Forward planning
Speed of response is essential