Search Augmentation - Ptolemy (Shadowing / Interview Questions (Note down…
Search Augmentation - Ptolemy
Leap of Faith Assumptions
Derive from the process - draw it as a 'sales' funnel
usefulness of data provided
size of target market
time saved per usage?
Timesaving, compared to manual approach
Shadowing / Interview Questions
Confirm Choices / scope of business from business archetype canvas, and reporting heirarchy
Catalogue all the systems used in the process
Note down where they work - desk / Lloyd's / home ever? What about other team members?
Laptop or screen use? - email on phones? - check the whole team?
what other apps do they have open? - ask why?
Ask about the roles on the 'team' that they work in? How many people? what ages? decision making authorities? skill-sets?
What have they seen at other places they've worked? What have they heard about from competitors?
Note down the main steps in the process?
Systems . Timings? any 'wait' states? - when is it fast? when is it slow?
When do they
follow the path above?
What are their outputs / deliverables? - what about for other roles in the team?
What are the feedback loops that let them know if their outputs/deliverables were 'good'?
How does information flow in? - who does it flow in to?
What formats does it take? - proportion of variance?
What are the Moments of Truth in the process? the things that are absolutely crucial to get right?
how complete is information at each stage?
How do they communicate?
What would it take to 'trust' an automated system?
consider crossing the chasm of adoption ... who are the early adopters in the department
Rosita - Q's
Can I start / join in with...
KanBan Board (for this project specifically)
go through interview questions - check on progress for setting this up? at what point does it threaten timescales?
talk to actuaries in this space?
"free" dev resource if its a pricing tool?
should definitely talk to Nick Robinson when this starts shaping up to be a 'thing'
Document in a process model / Blueprint / Rich picture
Document team of personas?
brainstorm leaps of faith
Create a dashboard - as per Start Up Way
arrange feedback session
Arrange follow up session with different stakeholder?
Create excel dashboard to start quantifying leaps of faith
present knowledge gained to Ptolemy 'team' - sprint demo?
Tech pricing model needs frigging to be credible
broker/client presentations are telling us less and less - we need to know what the other insurers don't