ISO9001, ISO17025 & Forensic Science FAD (Terminology (Process: a set…
ISO9001, ISO17025 & Forensic Science FAD
International Organisation for Standardisation (ISO)
: a set of interacting activities which transforms into outputs
: the results of a process
: the result of an activity or interaction between a service supplier and a customer
: Receives the product/service
: provides a product or service
: is mandatory, SHALL/MUST
:strongly recommended, SHOULD
: suggestions, MAY/MIGHT
Benefits of Standards
IS017025/ 17025 FAD
Confidence in results, international recognition, effective marketing tool, benchmark of performance
Competitive advantage, improves business performance, enhances brand reputation, saves money, streamlines operations and reduces waste, raises morale and increases customer satisfaction.
definition of quality, objectives of the management system, commitment that personnel will follow policies, that management will commit to improve quality system.
internal audit reports, management reviews, corrective and preventive actions.
original observations, derived data, calculations, calibration records and certificates, staff records, reports, validation data & certificate of analysis.
must be contemporaneous, time & date, item description and condition, test/technique, equipment/instrumentation used, analyst identification, examination room, environmental conditions.
Steps taken to remove the causes of a nonconformance of undesirable situation, REACTIVE, must have a procedure.
identify opportunities for improvement, PROACTIVE, the FFAD encourages a system where all staff contributes to the improvement of the laboratory's management system. Internal Audits: gather evidence to make a judgement about the effectiveness & efficiency of the laboratory/process being assessed.
Suitability of policies, SOP's, reports for supervisory, audit findings, corrective and preventive actions, changes in volume & type of work, recommendations for improvement, results of proficiency tests,