Listening (Verbal Signs of Attentive or Active Listening (Questioning,…
Verbal Signs of Attentive or Active Listening
Common Listening Barriers
Trying to listen to more then one conversation
Identifying rather then empathizing
Feeling unwell or tired
You're not interested
You find the communicator unattractive/attractive
The ability to accurately receive and interpret messages in the communication process.
"Listening is key to all effective communication, without the ability to listen effectively messages are easily misunderstood – communication breaks down and the sender of the message can easily become frustrated or irritated."
Listening is Not the Same as Hearing
Hearing refers to the sounds that you hear, whereas listening requires more than that: it requires focus.
"Your ability to listen effectively depends on the degree to which you perceive and understand these messages."
Specific Listening Types
• Informational Listening
you listen to learn something
"Informational listening is less active than many of the other types of listening."
• Critical Listening
when the goal is to evaluate or scrutinize what is being said.
the word ‘critical’ is used to describe listening, reading or thinking it does not necessarily mean that you are claiming that the information you are listening to is somehow faulty or flawed.
• Therapeutic or Empathetic Listening
Involves attempting to understand the feelings and emotions of the speaker – to put yourself into the speaker’s shoes and share their thoughts.
KEY: PINK - Main idea or Key Terms;
TEAL - Vocab words;
GREEN- Text Examples