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Evelyn Balfe (Work area (Clients (Michael Page), Integrated Talent Search,…
Evelyn Balfe
Work area
Integrated Talent Search
Premium Talent Search
Talent Search
Clients
Michael Page
Reliability
Current Challenges
Tech Debt Balance
Devoting 20% seems to be okay
Can't get missed when
on critical path
Recent REACT migration as an example
Possible implications of this decision
are hard to know
Where a strong Engineering Lead can provide clarity
PLatforms
Legacy Systems
Still a concern
Not enough knowledge exists
Still dependent on them
Example being JLO
Technology variance
Concern around tech stacks
Example being Haskell in some teams
Scala in others
Territorialism amongst dev teams
seems to exist at times
SLA's
Have been missed in testing
at times
Not sure if we fully understand
the implications or need for these
Sometimes big errors
get missed
Bad when it affects clients
Worse when they assume poor response is normal
Things that work
Technology
Tech Health Dashboards :
Platform Health Metrics work
Effective at Steering
Committee discussions
Appreciates Tech's push for this (i.e. Tim)
Good for Visibility
Likes to have views on customer impacts
as they use the system
Want to work with Tech Leads on this
to define it
Teams
Auto-Inclusion
People
Fenton
Lidgard
Evelyn (herself)
Why
Excellent three way communication
Strong Technical Lead
Understood Product
Understood Business
Good Delivery Management
Worked well with Tech and Product
Helped to unblock issues
Reliability was built in from the start
This is reassuring for Product i.e.
they care about this
Teams and Structures
Not the most efficient
Technology needs a bigger role
Engineering Leads working with Product
would be good
AIPS
Unsure of where they fit
in the Seek Ecosystem
Engagement model is different
Incident Management engagement
is more like a vendor, not a team