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Listening (The 10 Principles of Listening (Empathize, Be Patient, Remove…
Listening
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Active Listening
smile, eye contact, posture, mirroring, distractions
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good listening skills can lead to: better customer satisfaction, greater productivity with fewer mistakes, increased sharing of information that in turn can lead to more creative and innovative work
Adults spend an average of 70% of their time engaged in some sort of communication, of this an average of 45% is spent listening compared to 30% speaking, 16% reading and 9% writing