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new store format (problems (How retailers use B&M to maximise customer…

- - - - dont know what to measure
  - - - emotions
      - friction
      - employee experience
- - - - competitors
      - retail concepts
        
        asafari exercise
      - the market
      - competitors
        
        competitors automotive dealerships
        
        new ways of buying cars
        
        new mobility concepts
    - - retail market - where it's heading
      - automotive market - where its headin