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Listening Mind map 2 (The 10 principles of listening (Stop talking when…
Listening Mind map 2
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Other listening types
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Rapport Listening is when trying to build rapport with others we can engage in a type of listening that encourages the other person to trust and like us. A salesman, for example, may make an effort to listen carefully to what you are saying as a way to promote trust and potentially make a sale
Active listening
Non-Verbal Signs of Attentive or Active Listening
This is a generic list of non-verbal signs of listening, in other words people who are listening are more likely to display at least some of these signs. However these signs may not be appropriate in all situations and across all cultures.
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Reflection
Reflecting is closely repeating or paraphrasing what the speaker has said in order to show comprehension
Clarification
Clarifying involves asking questions of the speaker to ensure that the correct message has been received
Summarization
Repeating a summary of what has been said back to the speaker is a technique used by the listener to repeat what has been said in their own words
Conclusion:
We have taken a closer look at the difference between hearing and listening; the barriers and misconceptions of listening; the types of listening; listening responses; suggestions for good listening and active listening.