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1st Home Owner coach (MAX page with all training content (Depending on…
1st Home Owner coach
MAX page with all training content
Depending on line manager
Learning inconsistent
New learning solution needed
3 'Stages'
What it means to be a coach?
How to be a coach for 1st Home Buyers
Non-mandatory
for new starters and refresher
Become a 'Trusted' coach
part of Brand 'CVP'
Road show
Training for bankers last year
nothing since
1st Home Saver Campaign
get the 2 crowds to agree on end learning
FHS - still saving
Call center/ BRanches
FHB - Ready to buy
CC + B + includes Mobile Lenders
some tool customisation TBA
Jess: Brief out Module early Nov
content signed-off then
AGILE way of Working
Home Owners Crowd
BOHO: Busines owners/ Home owners
1st home coach
CONSISTENCY - MESSAGE