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The intelligent care provider (Stuff from NewKey (Evaluation (Quality…
The intelligent care provider
Keeping people safe
Trained workforce
Clear understanding of themes - RIFT tool
Motivated and skilled workforce
Well paid relative to sector (NMD)
Turnover <3%
Low sickness <8%
Minimal use of agency - never event
Satisfied with work
Developing talent through career progression
Quality in delivering outcomes
Staff inducted and trained to support the individual
Operations
Organisation is well led and run
Gary?
Rotas?
Expenses?
Organisational strategy
Personalised services
Direct Payments
ISF
Gary for all these?
Commissioned service
Outcomes
Person
Outcomes star
247 Grid
Family
Multiple / Rachel? / survey?
Commissioner
Care act eligibility
Stuff from NewKey
Aim is to get Outstanding with CQC
House checks
Evaluation
Quality Checkers forms
parents surveys
Customer satisfaction surveys
Staff retention
Meetings with family carers
How often New Key reviews happen (self every 3 months)
Complaints and outcomes from complaints
Outcome star stats
percentage of people aware of their budgets
Number of people using ISFs in total
percentage of people with outcome star in place
Cost of accommodation
Support package costs
owned by individual but its a shared version that can be viewed by managers etc
