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LEVERAGING DIVERSITY TO IMPROVE BUSINESS PERFORMANCE (What Is Involved in…
LEVERAGING DIVERSITY TO IMPROVE BUSINESS PERFORMANCE
How Is Diversity Defined?
for many organizations, the definition of diversity has evolved from a focus on legally protected attributes to a much broader definition
What Is Involved in a Diversity Program?
1) Recruiting
2) Retention
3) Development
4) External Partnership
5) Communication
6) Training
7) Staffing and Infrastructure
Gaps Between Diversity Rhetorics and Research Findings
Increased diversity does not necessarily improve the talent pool
Increased diversity does not necessarily build commitment, improve motivation, and reduce conflict
Increased group-level diversity does not necessarily lead to higher group performance
Diversity does not necessarily improve organizational performance
The Implications of Research and Theory for Diversity Programs
The benefits of diversity are contingent on the situation
Successful diversity programs are based on specific goals with feedback provided on how well the programs achieve these goals
The successful diversity initiatives depends on how they are framed
Diversity initiatives are more likely to succeed when employees identify with their teams and the organization
Actions Organizations Can Take to Manage Diversity Effectively
Conduct a thorough needs assessment
Build senior management commitment and accountability
Develop a well-defined strategy tied to business results
Emphasize team-building and group process training
Establish metrics and evaluate the effectiveness of diversity initiatives