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Launch requirements for care (Channels (Social Media (handled by…
Launch requirements for care
Channels
in-app
web-form
email
Social Media
handled by Friendship
Obstacles and solutions
local languages
Flemish
Gtranslate and English answer
French
Gtranslate and English answer
German
Gtranslate and English answer
Insight into service providers main weaknesses
To be checked against data from our QA and other personnel
Training externals
Ensure that externals get to know our TSP's in target countryand how they function in-app
Internal care operations
To be prepared to be on duty in case of a high increase in Requests
G.R.O.W
Goal
Ensure that we have adequate coverage
Reality
English and Finnish Request handling
Key articles localized in Flemish
Opening hours same opening hours as Finland
In process of hiring a local resource
FOW BEL exists and supports a limited number of select customers
Options
Internal/External Staff translates queries and responds back in English
Friendship can answer simple queries in facebook if something difficult comes up they can create a request if needed
Unbabbel
What to do
2 of the options