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What is Business Process? The Heart Of Every Business (Examples (Ordering…
What is Business Process?
The Heart Of Every Business
Definition
Flow of material, information & knowledge
Set of activities and steps
May be tied to functional areas or cross functional
Examples
Ordering food from restaurant
Taking customer orders
Managing bank accounts
Invoicing process
Applying for services
Business is collection
of Business Process
Functional Business Process
Human Resources
Hiring Employees
Manufacturing & Production
Assembling the product
Sales & Marketing
Assembling the product
Finance & Accounting
Creating Financial Statement
How IT enhance business process?
Automating manual steps
Change flow of information
Eliminate delays in decision making
process
Replace sequential steps with parallel steps
Support new business model