Please enable JavaScript.
Coggle requires JavaScript to display documents.
Internal and External communication (Factors of Effective Communication…
Internal and External communication
Internal Communication
Between members of the same organisation
Examples
Please do not smoke in this area
Keep this door closed
How many hours did you work last week?
External Communication
Between the organisations and other organisations or individuals
Examples
Orders for goods from suppliers
Asking customers to pay bills on time
Advertising goods or services
Types of commuication
One-way Communication
Involves a message which does not call for or requires for a response.
Two-way Communication
Is when the receiver gives a response to the message and there is a discussion about it.
Advantages
It should be absolutely clear due to the clarifications that are being made by a certain messenger. .
Motivates the receiver for they will contribute in this discussion with another person.
Factors of Effective Communication
Sender or transmitter of the message
Clear message
Appropriate medium or method
Receiver must be the right person
Communication Method
Types
Verbal
Speaking, telephone conversations, video conferencing, meetings and team briefings
Advantages
Information can be given out quickly
Opportunity for feedback and two-way communication
The message is often reinforced by seeing the speaker
Disadvantages
People might not pay attention, especially in big meetings
Feedback needs more verbal methods compare to written methods.
Written
Letters, notices
Visual
Diagrams, chart and videos
Advantages
Can be appealing and attractive
They can illustrate the point being made with illustrations
Disadvantages
There's no feedback whether the people understood the illustrations or not
Charts and graphs are difficult for some people to interpret
Factors
Speed
Cost
Message details
Leadership style
The receiver
Importance of a written record
Importance of feedback