Quality Management Systems (Elements of a quality management system (The…
Quality Management Systems
What is it?
It is a formalized system that documents processes, procedures, and responsibilities for achieving quality policies and objectives
Facilitating and identifying training opportunities
Setting organization-wide direction
How do arise the quality management systems?
The American response to the quality revolution in Japan gave birth to the concept of total quality management (TQM), a method for quality management that emphasized not only statistics but approaches that embraced the entire organization.
Independent organizations began producing standards to assist in the creation and implementation of quality management systems.
At the start of the 21st century, QMS had begun to merge with the ideas of sustainability, and transparency, as these themes became increasingly important to consumer satisfaction.
Benefits of quality management systems
Meeting the customer’s requirements, which helps to instill confidence in the organization, in turn leading to more customers, more sales, and more repeat business
Meeting the organization's requirements, which ensures compliance with regulations and provision of products and services in the most cost- and resource-efficient manner, creating room for expansion, growth, and profit
Elements of a quality management system
The organization’s quality policy and quality objectives
Procedures, instructions, and records
Customer satisfaction from product quality
Establishing and implementing a QMS