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Service Operation (Service Desk Function (Service Desk objectives (Logging…
Service Operation
Service Desk Function
Service Desk function
Service Desk function is a functional unit made up of a dedicated number of staff responsible for dealing with a variety of service activities, usually made via telephone calls, web interface, or automatically reported infrastructure events.
Service Desk objectives
Logging all relevant incidents/service request details, allocating categorization and prioritization codes
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Keeping users informed of progress and Closing all resolved incidents, requests and other calls
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Service Operation Roles
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Facilities Management
Facilities management refers to the management of physical IT environment, typically a data centre or computer rooms and recovery sites together with all the power and cooling equipment. Facilities management also include the consolidation or projects
Application Management
Application Management is responsible for managing the application’s lifecycle: to deliver applications that are thoroughly tested and that deliver the results expected by the business.