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What Didn't Go Well (Services (EL (Product review backlog (B products)…
What Didn't Go Well
Organization
Roles
Brent's accounts
Multiple admins
Disorganized distribution
Lack of clarity on MS departmental roles
Process
Processes not fully defined --> confusion and inconsistency
Who contacts customers with PM? Need to make sure there's clarity w/ Jonathan
Tech
SpecAgent
Limited control -- a lot of functions require back end requests
Lack of automation
Needs frequent resets
Necessitates work arounds
Long response time
Services
SBE
Huge Backlog -- lack of manpower
PM
Backlog
EL
Product review backlog
B products
Manufacturer contact post onboarding
Communication
Advisement of process changes
Manufacturer solutions under multiple umbrellas