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Developing Therapeutic Communication Skills / Communicating with Children
Developing Therapeutic Communication Skills / Communicating with Children
theoretical perspectives
factors affecting client-centred communication
interpersonal space and timing
professional self-reflection
contextual factos
Active listening
Client-centered communication
Epstein and Street
managing uncertainty
making decisions
responding to emotions
enabling patient self-management
exchanging information
fostering healthy relationships
social vs client-centered therapeutic communication
Applications
using active listening responses
minimal cues
clarification
restatement
paraphrasing
reflection
summarization
silence
observing communication patterns
negative listening responses
observing non-verbal behaviour
verbal responses
matching responses
using simple concrete language
establishing focus
presenting reality
giving feedback
themes
empathetic listening for understanding
asking questions
other forms of communication
metaphors and analogies
humour
touch
reframing
building rapport
Interpersonal
understanding ill child's needs
family-centred care
gender differences
Applications
children in hospital and ambulatory clinic
key points for children of diff age groups
assessment
Dealing with care problems
anxiety
acting-out behaviours
pain
more helpful strategies
authenticity and veracity
conveying respect
active listening
providing anticipatory guidance
forming health care partnerships with parents
report child's condition, discuss child's needs
advocate for children in the community
communicate about special health care needs