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CMM OVERVIEW (CMM DEFINITION, PROCESS FRAMEWORK, CMM COMPONENTS, CMM…
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QUALITY IMPROVEMENT
- quality improvement must be measured
- enabling quality improvement is a management responsibility
- quality improvement focuses on fixing the process, not the people
- quality improvement is a continuous process
- rewards and incentives are necessary to establish and mainatin an improvement effort
- model
- contains the essentials elements of effective processes
- describe an evolutionary improvement path
- mature processes with improved quality and effectiveness
process used in organization that align the way do business, address scability and provide a way to incorporate knowledge of to do things better
maturity levels ------> process capability
key process areas ------> goals
common features ------> implementation or institutionalization
key practices ------> infrastructure or activities
- setting goals for senior management
- identifying priorities for process improvement
- identifying process capability of organizations
- predicting future process performance of projects
- industry-wide comparisons of the state of the practice
- process capability
- process performance
- process maturity
- the quality of the process used to develop and maintain the quality of system
- premise implies focus on process and product
- value of this premise is visible world-wide in the tqm