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Issue Management Settings (Issues (Root cause category, Category and…
Issue Management Settings
Cloning
Clone from Master to CDS
Clone from CDS to SE
New setting added at CDS level can be cloned at the SE level
Once we clone the settings,we can't clone it again unless there is a new addition to the settings
Toast message when the settings are already been cloned
No new client division scheme data to clone to study environment level
Toast message for new clone
New client division scheme data cloned successfully
IM settings cannot be modified at SE levels, but settings can only be enabled / disabled
Issues
Root cause category
Category and subcategory (non protocol deviation)
Category and subcategory (protocol deviation)
Reason for change
Status
Severity (protocol deviation)
Severity (non protocol deviation)
We can enable/disable settings ,edit the settings and add new settings
Actions
Status
Only Custom Status can be enabled/disabled/editable
Reason for change
Type
We can enable/disable ,edit the settings and add new settings
Workflow
Issues
Issues can be closed with open action items
Issues can be closed without any action items
Action Items
Actions can be added to closed Issues
Disable independent Action creation workflow
Comments
Comments can be added to closed issues/actions
Toast messages are displayed based on which workflow is enabled/disabled