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Ideas for improving Self Service (Design changes (option to customise…
Ideas for improving Self Service
Creation flows
"simple" vs. "advanced" flows
better defaults
more categorisation (e.g. all "spærringer" together)
better create subsciption flow
better flow for new admins
merge handling of users
Search
rich search results (e.g. show Name, Phone no, SIM ID)
search suggestions
New features
let people as questions (for populating FAQ page)
inline editing of account name
option to "sleep" phone numbers
Design changes
redesign front page
redesign key pages
create a "real" employee page
option to customise layout
custom widgets
more actions on front page
always visible menu
more upfront content (dashboard / frontpage)
Optimizations
more use of micro services
find slowest pages & optimise
improve stability
improve response time
Case based design
map user journeys
write user-centric scenarios
More focus
use analytics to identify focus areas
everyone work on the same thing in a sprint
Usage
360 degree overview
better usage display on company page
visual overview of key numbers (on front page)
realtime stats for usage
Simplifications
cleanup (1 function in 1 place)
simplify buy mobile subscription
clean up display of add-ons
shorter pages with less scrolling
group account# and customer# (somehow)
reduce amount of clicks
more specific pages
Tone of voice
proof read everything
more user friendly language / terms
tool tips with explanations for necessary things
less text on front page
less text in general!
better button texts
Change Logs
Better / morecomprehensive change logs
people
numbers
account #
History panel
Reports
Deliver reports instantly
Subscribe on reports (monthly)
Chron-job for auto-generating reports at 4AM