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Burgess Hall - Issues (Ticketed events (Tickets (If part of group arrives…
Burgess Hall - Issues
Ticketed events
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Car boot
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Charging extra for rails - discretionary, not consistent
Tickets
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Can only book at OLSI, no other OL site
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Marketing
Contact info on website for car boot says to contact BH Manager - call would be transferred to OLD to book and take payment
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Conferences and events
Office
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Docs stored on network drive, not in system
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Info stored in lots of different spreadsheets, not everyone has the same access
Have to refer to booking folders or wall planner to find out whats booked, not always on MRM
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Have to go through folder to check for double booked events if booking form not returned after 2 weeks
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Customers
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Viewing the venue is only available M-F, 9-5
Bookings
Reliant on Lorna for bookings, rotas, tours, etc
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HDC events
Paper based process, everything stored in folders
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