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Work 2018 (Service Design (Service Design support for teams (Newcastle…
Work 2018
Service Design
UCD Leeds
Morale
Community
Help / take part / be present
Policy Exploration
ESO mapping
Relationship with policy
Avoid being design monkey
Service Design
support for teams
Newcastle
Children
Pensions
Bereavement
Manchester
FED?
Blackpool
Other
Carers
Health
Sheffield
Identity?
UC
Can we treat SD in UC as the same problem as it is in the rest of the department?
Recruitment
promotion / blogging / ads
job ads
number of posts
job descriptions
kick off HR process
Team logtiscs
Jacinta (Line Management)
Performance
Promotion
Objectives
Mentoring - find some for her
Weekly reports
Team meetings
Community Days
Strategy
Mapping DWP
Plan of action
Taking it to people
Service Communities
Service Patterns
GDS
They're supportive make of this
SD Training
xGov Community
Poverty Truth Commission
Business Architects
Health
Future Health Service
"...becoming more like UC"
Not good for Service Design or UCD
"Design" being done elsewhere digital seen as "IT Delivery"
Supporting Senior PO
What is "the service design"?
Strategy
Health Transformation Prog - Target operating model
Access To Work
PO seemingly not interested in UCD
Knowledge of previous work
Preventing non-UCD decisions
Supporting Rich / Bry
Apply for ESA (Conts) / PIP
Support Rich, Matt & Sarah
Wider service design implications
Helping with UCD best practice
hypotheses / design process
Service Community
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Mapping stakeholders
Mapping xGov journey
Exemplar for Service Design working
Create one for DWP Health / NHS