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Emotional intelligence (What is emotional intelligence (needs for…
Emotional intelligence
What is emotional intelligence
one's abilities to recognize, understand and manage their own emotion as well as those of others they interact with
needs for emotional intelligence
Research has shown there's a positive relationship between emotional intelligence and leader/organisation performance
IQ is the basic need for a leader, but effective leadership need emotional intelligence
Can emotional intelligence be learned?
Managing emotional intelligence
Self-management skills
Self-awareness
understanding one's emotion, strengths, weakness, needs and drives
not overly critical or unrealistically optimistic
abilities to be honesty with oneself and others
understand how feelings can affect them, others and their job performance
Self-regulation
extreme display of negative emotion unlikely to result in effective leadership
those who self-regulate are not bound or controlled by their feelings
people who can control their feeling can use them as their advantage
why it matters
leaders who can control their emotional are more likely to create trusting and inclusive work environments
adaptability dictates survival and success, self-regulation enhances one's adaptability to change
Motivation
have desire to achieve beyond expectations
want to achieve for the sake of achievement and not external rewards
attempt to raise the performance bar and track progress
Emotional intelligence relationship-management skills
Empathy
thoughtfully considering other's feelings along with additional factors when making decisions
increase relance on team
rapid rate of globalisation
Social skill
managing relationship