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Emotional Intelligence (social skills (leaders being friendly but with a…
Emotional Intelligence
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social skills
leaders being friendly but with a specific purpose which influencing people to move in the same direction as you
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concern a person's ability to manage relationships with others. People tend to be very effective at managing relationships when they can understand and control their own emotions and can empathise with the feelings of others.
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socially skilled people may at times appear not to be working while at work. They seem to be idly schmoozing.
Self Regulation
Control over emotions: Have emotions but not controlled by it, frees us from being prisoners of our feelings.
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Empathy
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Different from Sympathy: element of pity involved. Empathy is understanding and relating to another person's experiences instead of reacting to it.
Globalisation is creating more diverse workspaces, managers need to understand the people they are managing
More and more businesses are relying on teams to resolve problems, empathy between team members is essential
Empathy could be the one factor that retains employees in a business: If employees are mentored/coached by an empathetic manager, they are more likely to remain loyal to the business. Talent is not "drained" from the business
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