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Emotional Intelligence (: What is emotional intelligence? (Trait theories…
Emotional Intelligence
: What is emotional
intelligence?
Researchers have been examining factors that
make effective leaders for decades
Trait theories suggested that effective leaders
have unique traits
– intelligence, determination,
vision
However, the behavioural and contingency
theories found simple possession of such traits to be insufficient for achieving success at
organisational-level
Emotional intelligence refers to competencies
related to one’s ability to recognize, understand and manage their own emotions as well as those
of others they interact with.
https://youtu.be/Te5B04sRUHQ
Why the need for emotional intelligence?
IQ alone does not predict effective leadership and therefore organisational success
Perennial difficulties associated with ‘identifying’ those with ‘potential’ to become leaders within organisations
At the upper echelons of organisations, technical
competencies are of lower importance
Empirical evidence that supports a positive
relationship between emotional intelligence and leader/organisational performance
Emotional intelligence can be learned - managers can be trained on emotional intelligence through structured long-term training programs
Emotional intelligence –
self-management skills
Self-Regulation
Those with self-regulation are not bound or
controlled by their feelings
They are able to control feelings and use them to
their advantage
Extreme displays of negative emotion unlikely to
result in effective leadership
Why does self-regulation matter?
In highly volatile environments where one’s
adaptability dictates survival and success, self regulations enhances one’s adaptability to change
– Can lead to greater integrity in leaders
Leaders in control of their feelings are more likely to
create trusting and inclusive work environments
Motivation
Effective leaders:
– Are better equipped to deal with failure, especially
when combined with self-regulation
Have a strong passion for what they do (those with
leadership potential included)
Continuously attempt to raise the performance bar
and track progress
They want to achieve for the sake of achievement
and not necessarily for external rewards
– Have a desire to achieve beyond expectations –
their own as well as everyone else’s.
Self-Awareness
Self-aware individuals:
– Have a deep understanding of one’s emotions, strengths,
weaknesses, needs, and drives.
Are neither overly critical or unrealistically optimistic –
they value honesty with oneself as well as with others
– Understand how their feelings affect them, others, and
their job performance
Have a solid understanding of their values and goals
Identifying self-aware individuals:
Frank in admitting failure
Ability to speak accurately and openly about their
emotions and the impact they have on their work
Recognise and highlight their limitations as well as
strengths
https://youtu.be/qMnquGOkszI
Emotional intelligence
relationship-management skills
Empathy
Why empathy?
– Rapid rate of globalisation
War on talent (i.e. mentoring and coaching)
Increasing reliance on teams
Thoughtfully considering other’s
feelings along with additional factors when making decisions
Social skill
Culmination of other dimensions of emotional
intelligence - allows competency in other dimensions to be employed
A core task of being a leader is ‘managing
relationships’ with others – above, parallel, and below
Being friendly – but with a specific purpose –
influencing people to move in the same direction as you
Those with strong social skills:
Wide network within and outside organisation
Find it easy to establish common ground with a
diverse range of people
https://youtu.be/Uyhu2DZOHJo
Can emotional intelligence
be learned?
Genetic component to emotional intelligence
Emotional intelligence a product of the brain’s limbic
system governing feelings, impulses, and drives
– Training the limbic system takes a lot longer than
training the neocortex governing analytical and technical ability
The limbic system learns best through motivation,
extended practice, and feedback
Nurture also play a significant role
Emotional intelligence increases with age (i.e.
maturity)
– However, age does not guarantee heightened
emotional intelligence
Requires sincere desire and commitment from the
learner
– Easier to learn regression analysis than empathy!
https://youtu.be/FYh7k5Br88Y