Emotional Intelligence
Refers to competencies related to one's ability to recognize, understand and manage their own emotions as well as those of others they interact with
Relationship-Management skills
self management skills
Why need emotional intelligence
Needed for effective leadership
At higher levels of organisations, technical competencies are of lower importance
self awareness
self regulation
motivation
empathy
Positive relationship between emotional intelligence and leader/organisational performance
social skill
try to raise the performance bar and track progress constantly
better equiped to deal with failure combined with self-regulation
achieve for the sake of achievement, not for external rewards
have a strong passion for working
Have desire to achieve beyond expectations
thoughtfully considering other's feelings along with additional factors when making decisions
Learning emotional intelligence
increases reliance on teams
rapid rate of globalisation
Gene
Nurture
core task of being a leader is 'managing relationships' with other people- in both a parallel level as well as hierarchical
learning best through motivation, extended practice and feedback
takes longer time than training neocortex governing analytical and technical ability
EI is a produce of brain's limbic system
easier to learn regression analysis than empathy
requires sincere desire&commitment from leaders
increase with age, but not guarantee
means to being friendly but also having a specific purpose. It is about influencing people to move in the same direction as you
Often displays of negative emotion which results in ineffective leadership
those with strong social skills:
have a wide network within and outside the organisation
They are not bound or controlled by their feelings
find it easy to establish common ground with a diverse range of people
They can use it as an advantage if they're able to control their feelings
Used to identify those with potential to become leaders
Create trusting and inclusive work environments
can lead to greater integrity in leaders
Always understand one's emotions, strengths, weakness, needs and drive
Understand how their feelings affect them, others and job performance
Value honesty and trust