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KPI's Review (Job Objectives (Staff Employee Engagement &…

- - - - Cost Mgmt
        
        Ratio's
        
        Under <100 = 8.0
        
        To oversee the day to day running of the school. To ensure that the organisation is procuring all the necessary resources (teaching, accommodation, transport, leisure etc.) at an optimal price and that all department managers are utilising such resources to provide the client with a high quality service.
      - Revenue
        
        Extensions
        
        Student Satisfaction
        
        Ensure that clients are provided with an overall quality service, where expectations are not only met but where and when possible exceeded.
        
        To review client feedback on a monthly basis. To ensure that they are in line with quality objectives, and if they are not ensure that remedial action is taken in a timely manner.
        
        Business Development
        
        Sales support
        
        New products for market
        
        To assist the Director of Studies in designing/modifying academic programmes to meet clients’ needs.
        
        Agent Relationships
        
        Ensure that sales efforts are continuously directed at maintaining good relations with existing clients/agents and building relationships with potential clients/agents.
      - Co-ordinate the preparation of financial budgets and other ad hoc reports of a financial nature in an efficient, accurate and timely manner.
        
        Working with David/Pete/Rachel on a yearly basis
        
        On-going review
        
        Potential ways to increase top line
      - Meet profit and other financial targets set by the Executive Committee.
        
        Direct Cost Ratio // Proportion of Cost to Revenue
      - P&L
        
        Monitor financial structures which facilitate reporting (internally and externally) and decision making.
        
        Sent out Monthly, towards the end of the month for the previous month
        
        Save/Report on the call a bit
        
        To review overall performance at regional meetings on a monthly basis. To analyse any negative trends in operations, quality or finance and select effective courses of action to remedy the situation. To implement such courses of action and monitor their effectiveness on a regular basis.
    - - Co-ordinate administration, ensuring that all departments are serviced in an efficient and timely manner.
        
        Student Services
        
        Accomodations
        
        To plan, design and implement an accommodation strategy that caters for the school’s accommodation needs. To oversee the day-to-day running of the accommodation department and ensure that quality standards are being adhered to.
        
        Academics
        
        To assist the Director of Studies in designing/modifying academic programmes to meet clients’ needs.
      - To supervise and oversee all operational functions and ensure that the center is running in an efficient, effective and profitable manner.
        
        Building // Equipment // IT
      - IT
        
        To ensure that the IT function of the School is operating in an effective and productive manner.
  - - - In-Center
      - HQ
      - CD's in UK/CA/US
      - Sales/Marketing
    - - Dress Code Conversation
      - Hours
    - - Classroom Popins
      - Activity Joining
      - Metok on Homestay // Alma visit
      - Student Meet & Greet
  - - - Getting out there
        
        Competitiors
        
        Potential Pathways
        
        Local Agents
        
        List from Taran!
    - - To ensure that clients are provided with quality service, not just meeting, but exceeding expectations.
      - To ensure that any client complaints are tackled and solved with the least possible delay guaranteeing that the interests of the School are protected at all times, but ensuring that the client is dealt with in a professional and effective manner.
    - - Communications with team
        
        To obtain accurate sales projections from local and foreign agents and use that information to assist the Director of Sales and Marketing in compiling sales and enrolment forecasts.
        
        To review sales forecasts on a monthly basis and assist the Director of Sales and Marketing in making any adjustments to the projected turnover for that forthcoming period.
        
        To provide the sales team / agents with timely and correct information, maintain an active relationship with all agents and, when necessary, attend business trips to consolidate relationships.
  - - - Languages Canada
        
        What's happening? What's need-to-know?
        
        Jamie!! be my man!
      - Alberta Minsitry
      - Hiring Practices
        
        Kelly is a good resource!
    - - To perform effectively within a team environment and to foster a sense of teamwork among colleagues and staff.
      - Regulations // Rules
        
        Hiring
        
        To co-ordinate the recruitment process with the Director of Studies and Student Services Manager and ensure that the interview and selection process is handled in a professional manner guaranteeing that the School is employing the best possible employees.
        
        PD for Academic Team is needed
        
        Professional Development // Training
        
        To ensure that employees are continuously well trained to perform their jobs and represent CEG/Stafford House in an efficient and professional manner.
        
        To encourage team spirit and a work environment that promotes creativity, initiative, enthusiasm and energy.
        
        To ensure all employees have a clear indication of the company's goals and that team and individual objectives are directed towards achieving same.
        
        Mission Knowledge
        
        Same-page-ed-ness
        
        Common Goal working towards
        
        Appraisals
        
        To appraise all managers directly reporting to him/her in accordance with policy and to ensure that all members of staff are appraised in a similar fashion.
      - Communications
        
        To ensure that communication channels are available to all members of staff in order that employees can be kept up to date with company information, operational issues, etc.
    - - To ensure that internal control systems are being adhered to.
        
        To collect all necessary information required to compile financial budgets in an accurate and timely fashion.
        
        Do I know how much we're spending? Can I prove that I know that and/or it's accurate?
      - Bigger Wigs
        
        To assist in the compilation of quarterly management accounts for the Executive Committee. To present and discuss, when necessary, the company’s financial performance with the directors at board meetings and implement any courses of action they may decide on.
        
        To oversee preparation of any other financial reports that may be required by the Executive Committee, the Board of Directors, public bodies, lending institutions and any other related third parties.
  - - - Based on the Company's business development strategy, identify possible business opportunities for the organisation's operations by keeping abreast of market/industry developments, through constant research and by establishing networks/contacts within the industry both locally and overseas.
    - - Direct Sales
      - Utilization of Space
        
        Sub-leasing
        
        Other Opportunities
      - To encourage team spirit and a work environment that promotes creativity, initiative, enthusiasm and energy.
      - To continuously look for opportunities that may enhance the service and quality provided.
      - To identify possible opportunities that will assist in the growth in business.
- - - - Contractor about Vinyl walls
        
        Rachel to send over contact info and get have scope of work from contractor
      - Broom dustpan
  - - - Orion (Third Party Visitor)
    - - SSM
      - SA
      - Teachers
    - - Budget 18-19
      - Location: G:/SHI/Mangament/NA Mgmt Team Meetings/P#/SHI Calgary
    - - Symba Site Settings