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IMPLICATIONS OF HAIMES' SOURCES OF FAILURE AT CDS, COSTCO EPPING…

- - - - Hand-written billing of the sample products to demonstrate
        
        Can cause confusion and miscalculation
        
        Loss of money for both the client as well as for CDS
    - - Loss of product information to be demonstrated
        
        No informative idea about the products
        
        Product can't be demonstrated
        
        Loss of sales
        
        Product company will be dissatisfied with CDS
        
        Company will back-out from giving demonstrations
        
        No key sales point will be available to demonstrate the product
        
        Difficult in demonstrating
        
        customers won't be buying the product
        
        Loss of sales
      - Loss of product company details
        
        Won't be able to communicate with the client
        
        Loss of client
        
        Decrease in demonstration
        
        Decrease in shifts for staff
        
        Salary reduces and staff leaves the job
      - Loss of staff details
        
        Won't be able to communicate with the staff
        
        No demonstration as there won't be any staff
        
        Reputation issues with CDS
    - - Difficult to update roasters for the staff
      - Hand-written roasters
        
        Displacement of the sheet with roasters
        
        Difficult in communicating with the staff
        
        No staff for demonstrating
  - - - Incorrect salary
        
        Staff dissatisfaction
        
        Staff leaving job
    - - Difficult in knowing the key selling points of the product
        
        Problem in selling
    - - No email access
        
        Issues in booking demonstration
        
        Cancellation of demos
- - - - Staff not giving more availability in a week
        
        CDS won't be able to demonstrate products
        
        Cancel of the demonstration
      - Last moment unavailability of the staff
        
        Difficult to call another staff as time goes waste
        
        Demos won't happen properly and sales reduces
        
        Unhappy client
    - - Won't be able to convey and promote the product
        
        Customers won't understand and won't buy the product
        
        Sales reduces
        
        Client unhappy and won't give demos in future
        
        CDS reputation goes down
    - - Some staff knows cooking only but not good at non-food demos
        
        Shift reduces when there are no food demos
        
        Salary reduces
        
        Ineffective in promoting non-food demos to customers
        
        Target is not reached
        
        Not using cooking equipment properly
        
        Food doesn't get cooked well
        
        Angry customers
        
        Top management disappointed
        
        Improper usage of temperature log
        
        If food don't reach above 75 degree Celsius
        
        Food is uncooked
        
        Customers health gets affected
      - Some staffs don't have cooking skills
        
        Very less non-food demos
        
        Shift reduces
        
        Bad cooking when food demos are given
        
        Complaints from customers
        
        Top managers will be disappointed
      - Improper knowledge about the product they are demonstrating
        
        Giving wrong information about product
        
        Customers misunderstanding and buying with wrong assumptions
        
        Late realization by customers
        
        Complaints to Costco
        
        Costco complaints to CDS
        
        1 more item...
        
        Money loss
      - Cleanliness issues while demonstrating
        
        Not using gloves while doing food demos
        
        Cross contamination
        
        Food gets contaminated and health issues from one customer to another
    - - On-floor
        
        Late in closing the demos
        
        Arriving late at the office with carts
        
        Won't be able to contribute with others in cleaning and drying the utensils and other items
        
        Will be working past the shift finish time
        
        Not cleaning properly
        
        Not sanitizing the cart properly
        
        Will be dirty for the next shift
        
        Will affect the sample products for the next shift
        
        Cross contamination will occur
        
        Not cleaning the surroundings
        
        People may fall
        
        Costco will complain to CDS
      - In-office
        
        Not resetting their used carts
        
        Difficult to set cart for next days demonstration
        
        Staying idle and not helping other staffs in cleaning utensils
        
        Washing and drying utensils will take more time
        
        Staffs will be staying for more time at work than usual
  - - - Unproductive interaction with sales advisors
        
        Low sales or no profit
        
        Loss of clients
    - - Inability to conduct the business or manage the office
        
        Disappointed clients
        
        Loss of business or future prospects
    - - Disappointed staff leading to demotivated environment
        
        Lack of knowledge and motivation to work
        
        Low sales or profit and loss of staff
        
        Closure of business
- - - - There are chances of the machines getting spoiled due to sampling
  - - - Unavailability of small cups for serving juice products
        
        Juice demonstrations can't be held as there are no other serving item
      - Unavailability of tray sheets for certain food products like biscuits, etc
        
        Can use patty pans and small cups
        
        Reduces the quantity of patty pans and cups
        
        Won't have enough patty pans and cups when required for their product demonstration
      - Unavailability of patty pans for serving hot food
        
        Can use small cups (which is generally used for serving juices) for serving
        
        Can reduce the number of small cups
  - - - Leakage of food
        
        Can lead to corrosion or decrease in efficiency of the equipment
    - - More open connectors
        
        Chances of water falling on it
        
        Can cause fuse to trip and equipment can get damaged
    - - It can trip and spoil the complete phase line
        
        Equipment using this phase can stop working
- - - - Difficult to cook
        
        Unable to do demonstrations
      - Difficult to clean
        
        Lowers food safety standards
        
        Costco members health at risk
    - - No power at the CDS office
        
        Unable to proceed with scheduling of demonstrations and staffing
        
        Suspension of business
      - No power to do demonstrations
        
        Can't use power aided equipment for cooking and other machines using electricity
        
        Cooking demos will be stopped
    - - No access to freezer and fridges
        
        Won't be able to store frozen and cold samples which should be used for demonstration
        
        Food samples get spoiled
        
        Samples will be thrown away
        
        Money loss
    - - No space for keeping equipment for demonstration
        
        Difficult to do demonstration
        
        Clients will turn down their demonstration booking
      - No space on floor for demonstrating products
      - No space for office supplies
        
        Unable to keep records or bookkeeping
        
        Business won't be able to run
  - - - Demonstrations have to be rescheduled
        
        Loss of potential customers
    - - Unable to provide enough information
        
        Poor demonstration of the product
        
        Poor sales and will result in loss for the client
      - Unable to cook or conduct the demonstration
        
        Need to reschedule or cancel the event
        
        Loss for the client