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Customer Input (I/P (Production (No of users/developers affected >=25%,…
Customer Input
I/P
Production
No of users/developers affected >=25%
Workaround is not available
It falls under critical workflow path
Milestone already hit or in <24Hrs
Contact to work with Kony
Sev1
No contact to work with Kony'
Sev2
Milestone will be hit in 2 to 7 days
Sev 2
It does not fall under workflow path
Milestone already hit or in <24Hrs
Sev2
Milestone will be hit in 2 to 7 days
Sev3
Milestone will be hit > 8days
Sev3
Workaround is available
It falls under critical workflow path
Milestone already hit or in <24Hrs
Sev2
Milestone will be hit in 2 to 7 days
Sev3
Milestone will be hit > 8days
Sev3
It does not under critical workflow path
Milestone already hit or in <24Hrs
Sev3
Milestone will be hit in 2 to 7 days
Sev3
Milestone will be hit > 8days
Sev3
No of users/developers affected is between 5% and 25%
Workaround is not available
It falls under critical workflow path
Milestone already hit or in <24Hrs
Sev2
Milestone will be hit in 2 to 7 days
Sev3
Milestone will be hit > 8days
Sev3
No of users /developers<1% or no imapct
Regardless of inputs the severity will be
Sev3