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Call cascading (Call to MyTutor HQ (0203 773 6020) (Auto-attendant…
Call cascading
Call to MyTutor HQ
(0203 773 6020)
Auto-attendant reached
(pre-recorded welcome message)
IF extension known, dial now.
Call is routed to extension - if extension is not reached, route to VM
VM sent to superuser inbox
Option 1: if you're looking
for a tutor, press 1
Sales team: call routed to Sales Team call group
Ring for all available extensions.
If all extensions are busy, route to Customer Support Team
If all extensions are busy, route to Ops Team
If all extensions are busy, route to MyTutor HQ Team
If all extensions are busy, route to VM
VM sent to superuser inbox
Option 2: if you'd like to speak to our support team, press 2
Customer Support Team: call routed to Customer Support Team call group. Ring for all available extensions.
If all extensions are busy, route to Ops Team
If all extensions are busy, route to MyTutor HQ Team
If all extensions are busy, route to VM
VM sent to superuser inbox
Option 3: If you'd like to speak to technical support, press 3
Technical Support Team: call routed to Technical Support Team call group. Ring in a queue for available agents as follows:
1 - George Petkov
2 - Tommy Cliff
3 - Valeesha Coutinho
If all extensions are busy, route to Customer Support Team
If all extensions are busy, route to Ops Team
If all extensions are busy, route to MyTutor HQ Team
If all extensions are busy, route to VM
VM sent to superuser inbox
Option 4: for all other queries, press 4.
NB
- same call cascade as Option 2.
Customer Support Team: call routed to Customer Support Team call group. Ring for all available extensions.
If all extensions are busy, route to Ops Team
If all extensions are busy, route to MyTutor HQ Team
If all extensions are busy, route to VM
VM sent to superuser inbox
Call to MyTutor HQ
(0203 773 6025)
Auto-attendance reached
(pre-recorded welcome message)
IF extension known, dial now
Call is routed to extension - if extension is not reached, route to VM
VM sent to superuser inbox OR virtual mailbox (£4 pm)
Option 1 (post-extension): if you're interested in finding out more about implementing MyTutor in your school, please hold the line to be directed to a member of the Schools Tema
Schools Sales Team: call routed to Schools Sales Team call group. Ring to all available extensions.
If all extensions are busy,
route to Schools Team
If all extensions are busy,
route to Consumer Sales Team
If all extensions are busy, route to VM
VM sent to virtual mailbox (£4 pm)
Call to MyTutor HQ
(0203 773 6029)
No auto-attendant
Sales team: call routed to Sales Team call group
Ring for all available extensions.
If all extensions are busy,
route to Customer Support Team
If all extensions are busy,
route to Ops Team
If all extensions are busy,
route to MyTutor HQ Team
If all extensions are busy, route to VM
VM sent to superuser inbox