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Kronos Support (Clocks (Troubleshooting physical inTouch machines can come…
Kronos Support
Clocks
Bio-metric registration is completed by managers
Troubleshooting physical inTouch machines can come straight to IT
Notifications sent to HR about inTouch incidents and resolutions
Setting policy and standards are done by HR
Training
Troubleshooting
HR to Solve
HR will escalate to IT if needed
When Kronos Support tickets are opened, HR should be notified.
MUNIS
HR would escalate to IT if needed
HR will work with AUDR when needed
Passwords
Kronos Credentials Lockout
HR Solve
HR will escalate to IT if needed
New users set up
Set up managers
User changes