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Vet History from overseas (Did the pet attend a clinic in an English…
Vet History from overseas
Did the pet attend a clinic in an English speaking country?
Yes
Google the vet clinic's details.
If the customer cannot recall the specific name of the clinic, ask if the customer can recall the location and assist with researching vets in that area.
Are we able to locate an email address for the vet clinic?
Yes
Use the template attached to email the vet clinic and request the information
Vet clinic responds within 3 business days?
Yes
History received from Vet?
2 more items...
No
Send follow up email to the vet clinic
1 more item...
No
Request for quarantine papers to be provided and proceed with MVH scripting :checkered_flag:
No
Proceed with MVH scripting with the customer :checkered_flag:
It is important that you record detailed answers in response to question 5 of the script.